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Contact McFarlane Customer Service

How to Reach a Person at McFarlane

Verified Contact Information

Toll-Free Number:

  • 1-866-501-9312
    This number is currently not in service
Call Now
Send Message

Customer Service:

  • 1-480-769-5048

Headquarters:

  • 1-480-491-7070

Customer Service:

digital-admin@mcfarlane.com
McFarlane Toys Digital
store@mcfarlane.com
Store
customerservice@mcfarlane.com

Legal:

licensing@mcfarlane.com
Licensing

Media:

marketing@mcfarlane.com
Marketing Inquiries
mcfarlanepublishing@mcfarlane.com
Publishing
pr@mcfarlane.com
PR Inquiries

McFarlane Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular McFarlane Phone Number
1 (866) 501-9312
Average Hold Time
Less than 1 minute
Average Calls duration
1 minute
Most Popular McFarlane Email Address
customerservice@mcfarlane.com
Issue Resolution Rate
Low (7% reported full resolution)
McFarlane Customer Service Rating
5 out of 5
View full overview

How to Contact McFarlane Customer Service?

McFarlane customer care phone number is 866-501-9312. This is a toll-free line for general consumer requests and inquiries about ordering, shipping, delivery, payment options, special offers, and sales. If you need to get in touch with the headquarters directly, call 480-491-7070. To contact the PR department regarding media inquiries, dial 602-448-8667.
The best day for calling the company is Tuesday while Wednesdays have the longest wait times.

If your request is not time-sensitive, contact the company via email. McFarlane email is customerservice@mcfarlane.com. To get support on business sales and learn more about becoming a retailer, drop an email at sales@mcfarlane.com or intl-sales@mcfarlane.com.
To contact the legal department, forward your email to licensing@mcfarlane.com. If you are a media representative with press inquiries and want to contact the PR department, send your request to pr@mcfarlane.com. If you have marketing questions, drop a message at marketing@mcfarlane.com.

The store operates during normal business hours, and the support team can be reached via phone or email. However, please remember that the schedule during the holiday season can be quite intense. Thus, it’s better to contact McFarlane customer care team beforehand to get information on the holiday schedule.

Currently, McFarlane website doesn’t have an option of filling out an online form or using the live chat. But despite that, customers have several ways of reaching out to the company. If your issue is urgent and requires discussing it with a live person, contact the company by phone.
If you prefer written communication, you can email McFarlane or send a message on Facebook, Instagram, Twitter, or TikTok.

PissedConsumer Club

Contact Information

McFarlane Website:

McFarlane Help Center:

Corporate Office Address:

TMP International Inc.
P.O. Box 12230 8945 S. Harl Ave., Ste 112
Tempe, Arizona 85284-0038
United States

How Customers Rate McFarlane Support?

5.0 / 5
Good

Based on 123 calls to McFarlane customer support through PissedConsumer.com and 1 survey response.

Total Calls
123
Avg Call Duration
01:09
Issues Resolved
7%

Why Customers Call McFarlane?

Top Reasons of Customers Calls

  • Product/ Service 24%
  • Customer Inquiries & Issues 21%
  • Shipping and Delivery 18%
  • Request for Information 17%
  • Payments and Charges 7%
  • Account 4%
  • Activation/ Cancellation 3%
  • Return/ Replace 3%
  • Website/ Application 2%

Product/ Service

24%
  • "Damaged box"
  • "Problem with order"
  • "Product flaw"

Customer Inquiries & Issues

21%
  • "*** *** Spider-Man statue"
  • "Just Talk To Someone!"
  • "Block"

Shipping and Delivery

18%
  • "Shipment that I received yesterday through Federal Express box was damage outside real damage and the inside my collectibles were also damaged real bad"
  • "Sent wrong item"
  • "Lost package"

Request for Information

17%
  • "Order inquiry"
  • "Placed an order never got an email confirmation"
  • "Checking to see if my order has shipped Merchant ID 563333"

Payments and Charges

7%
  • "Charges"
  • "Fraud"
  • "Charging 3 items"

Account

4%
  • "Can't log in"
  • "Can't access my account or receive emails"
  • "Create an account for replacement toy"

Activation/ Cancellation

3%
  • "Cancel my pre order"
  • "Cancelation order"
  • "Canceling orders"

Return/ Replace

3%
  • "Change of address"
  • "Incorrect item received / Wrong item shipped"
  • "Address change"

Website/ Application

2%
  • "I place a order for Abt 10 to 11 toys that you had on sale but when I went back in to the site it said that I had not placed any orders and that don't make sense they gave me the order number and they took the money off my card plz help me with this"

Compare McFarlane Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

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